Return Policy


GLS APPAREL USA, INC (herein referred to as GLS APPAREL) does not issue refunds, however a damaged dress may be exchanged. All returns must be accompanied by a Return Authorization Number (herein referred to as RA Number).
An RA Number can be obtained by sending GLS APPAREL a “RA Request Form”, which can be done here:

http://www.elizabethkdress.com/returnrequestform/.

The form must be completed in its entirety. You can also download “ RA Request Form”, fill out and email the form to return@glsapparel.com or fax to 213-226-8485.

Inspect each garment immediately upon receipt, when it arrives at your store. If there are any damaged pieces, you have seven (7) days from the receipt of the item to request an RA number and exchange the item. All exchanges are subject to management’s. All exchanges must be of equal value or more.

Any item that is no longer active in our system, or is discontinued will not be eligible for return.

Certain items, including items from Pageant, Bridal and Couture are not eligible for return under any circumstances.

All goods must be returned in the same manner in which you received them. (i.e.: on hangers, in plastic wrap, folded, etc…)

Be sure to remove any retail tags and/or alarms you place on them.
All goods must be returned in a box labeled with: Your Store Name & Address, and the RA # for the item(s) inside.
Include this information inside the box as well.

Once an RA Number has been issued, GLS APPAREL must receive the item within fifteen (15) days of the issue of the RA Number.

Each damaged item must be returned with a note detailing the location and type of damage to the garment, so it can be repaired upon our receipt. All items sent for a Trunk Show must be returned within thirty (30) days of receipt of goods. Please be aware that GLS APPAREL does not send invoices out with Drop Shipments. Your customer must return the garment to you first and then you may return the garment to us. All returns must be shipped via UPS only. GLS APPAREL is not responsible for any lost shipments. GLS APPAREL will only accept returns if the item was bought directly from us to ensure that the proper credit is applied to your account. Exchanges and restocking will incur $25 restocking fee for each piece returned.

Unauthorized returns will not be honored, and GLS APPAREL will not be responsible for any items returned without an RA Number.
GLS APPAREL is not responsible for any items damaged as a result of improper care, including failure to follow all handling and cleaning instructions.